RETURN & EXCHANGE POLICY
If you wish to return an item, please let us know through the contact page or send an email to firstname.lastname@example.org. Once we receive your inquiry, we will provide you with the return address.
You can always cancel your order if we delay the delivery, for example, if we are out of stock, or if you have pre-ordered a product. We will inform you as soon as we know that we can’t deliver in time. You can then decide if you want to wait for the item, change the item or cancel the purchase and receive a full refund.
Our policy lasts 30 days from the point in which you have received your product. If 30 days have gone by since you received your item, unfortunately, we can’t offer you a refund or exchange. Customized products are non-refundable unless a mistake was made on our end: such as incorrect color or model.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that customized products are not eligible for returns.
To complete your return, we require the original receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 days.
You will be responsible for paying for your own delivery fees for returning your item. Delivery fees are non-refundable.
All furniture products may take 5 – 10 working days for your exchanged to be completed and delivered to you.
We recommend strongly that you use a reliable delivery team or company. We are not responsible for any damages while the product is in transit to us.